Is your business struggling with missed calls, increasing costs, or awkward business hours? If it is, it might be time for you to consider hiring a virtual receptionist.
Many companies are opting to outsource their reception service so that they can do more business and get on with the work that really matters to them.
Here are five great benefits of deciding to hire a virtual receptionist.
- Lighter Workload
If your company does not have a receptionist in-house, then it’s likely that the entire team pitches in to help answer calls and cover the duties of a receptionist.
One or two phone calls for each team member a day may not seem like a lot, but that time can add up quickly. When you hire a virtual receptionist, you’re giving all that extra time back to your staff so that they can focus on their primary tasks.
Your staff will only hit the phones when they need to make a call and won’t spend so much time answering incoming calls and doing other receptionist tasks.
- Reduced Costs
The median yearly wage for an in-house receptionist is $31,110, which works out to around $15 an hour. That’s before you include all the benefits involved in hiring a full-time receptionist. That’s quite a significant expense for a small business.
When you outsource receptionist jobs, you’ll only be paying a set rate to the company supplying your receptionist and running your visitor management system.
You won’t have to spend time and money training and equipping your virtual receptionist either. They’ll be ready for you straight away.
- Calls Are Always Answered
The best in-house receptionist can only take a set number of calls a day, and sometimes that might not be enough to cover all of your daily calls. Missed phone calls are missed opportunities.
The best virtual receptionist will make sure that 100% of your calls are answered. This is because you will have a team of trained phone operators ready and able to field all of your calls whenever they come in.
- Longer Business Hours
A virtual receptionist will allow you to handle business outside of your usual hours. With an in-house receptionist, you’re likely to only get around 40 hours a week from them without having to pay overtime.
A virtual receptionist will be able to field calls for as many hours a week as you’d like. You can set the times your phone line is open and sleep soundly knowing that your calls are handled.
- More Office Space
An in-house receptionist needs a desk, a phone, a chair, and lots of other equipment. This all takes up space.
A better use of your business tools is to outsource the receptionist position and free up that space for someone that needs it more. You might be able to fit two or three desks in what would have been your reception area.
You’ll be freeing up space to make your office feel bigger and better than ever before.
A Virtual Receptionist Can Streamline Your Whole Office
So if you want lower costs, more space, more calls, and more business, a virtual receptionist might be the way to go for you. Your staff will thank you for it as you free up their time to focus on their job and get the office running like a well-oiled machine.
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