The hospitality industry is set to rebound from the COVID-19 pandemic, with demand surging to 77% of pre-COVID levels. The peak of this demand is expected to hit in September 2021.
Is your business ready for the resurgence? Can your systems handle more customers again? This is something that you need to think about now.
You don’t want to wait to see if you need help in areas like IT to keep your business running smoothly. You run the risk of losing customers.
IT services can help you manage the demand and keep your staff sane. Keep reading to learn how your hospitality team can benefit from having IT professionals handle the technology side of your business.
1. Security Is Everything
You want to give clients a great experience. You have to keep a lot of data on file about them to do so. That includes payment information, address, preferred activities, and preferences.
Your business offers free WiFi on public networks, leaving your network vulnerable to attacks.
Hospitality IT services understand these risks and they work to keep important data and networks secure.
2. Technology Assistance
How much time does your hospitality team spend troubleshooting a broken printer? There are a lot of network issues that take time to diagnose and repair.
You hired your team to manage the customer experience, not master technology. Hospitality IT services offer a help desk. Any technology-related business disruptions get handled quickly and easily.
3. Reduce Downtime
An hour of system downtime costs businesses anywhere from $10,000 to more than $50,000.
Employees can’t be productive and customers often have to wait until systems return to normal. As the downtime gets longer, your customers’ perceptions change.
IT services maintain your networks to prevent downtime. If the system does go down, they’re notified immediately and work to restore the network in a short period of time.
4. Save Money
You could hire more IT staff to take on some of these IT roles. That’s an expensive route when you add up salary, benefits, and time to interview prospects.
IT services already have a team of IT professionals in place, and you save money on hiring staff.
5. Happy Customers
Your business depends on providing an incredible experience. Customers expect nothing less. Imagine their first impression if they show up to your establishment and they can’t check in because your systems are down.
They also don’t want to return from their vacation to discover that their credit cards got compromised during their stay.
IT services prevent this from happening. Your hospitality team only has to focus on the client experience. Your customers have a much better experience at your business.
The Benefits of IT Services for Your Hospitality Team
Hospitality organizations are under tremendous pressure to give customers something unforgettable. You don’t want that something unforgettable to be a horrible experience.
When you invest in IT services, you save time, money, and resources. You enable your hospitality team to focus on the clients’ needs, instead of diagnosing tech issues.
Be sure to visit the Technology section of this site for more tech insights.